Last Updated: May 19, 2020
Lena Dee’s cannot guarantee the purity of any product once it has been shipped. With this in mind, we cannot restock, then resale any item. Therefore, Lena Dee’s will not accept returns.
However, if you have received an item that is damaged from our online store, then you may return it to us for a store credit, exchange or full refund. Purchases made at craft shows and festivals cannot be returned.
International purchasers can receive a refund, if the package was returned from custom to Lena Dee’s due to improper paperwork. If customs returns the package to Lena Dee’s because the customer did not pick of the package for any reason, then there will not be a refund issued.
All returned items must be postmarked within fourteen (14) days of the purchase date. Items cannot be returned after fourteen (14) days from the purchase date. All returned items must be in unused condition, unopened, unaltered and free of damages. A sales receipt for the item must be included with the return. We will not credit, exchange or refund an item if it does not meet these conditions.
The following items cannot be credited, exchanged or refunded:
- Gift Cards
- Custom Orders
- Any item purchased at a craft show or festival.
- A restocking fee of 25% will be charged for all returns that are not defected.
- All Sales Items are Final and cannot be returned.
To return an item, please contact customer service by email at email@example.com or by phone at (864) 760 – 7463 Monday thru Friday from 8:00 am – 6:00 pm (EST). Our customer service will need your name, email address, shipping address, date of purchase, item name and problem with the item. After we have received your request, we will email you a Return Merchandise Authorization (RMA) number. After you have received your RMA number, place the item securely into its original packaging and mail it along with your purchase receipt, and RMA number to the address included listed in the email.
Please note: you will be responsible for all return shipping charges. We strongly recommend you use a shipping service with a tracking method to mail your return.
STORE CREDITS, EXCHANGES, REFUNDS AND POINTS
After receiving your return and inspecting the condition of your item, we will process your return for a store credit, exchange or refund. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your item has been processed.
If your return is approved for a store credit, we will place the credit amount on your account at https://lenadees.com. You will receive the store credit within 24 hours from the day of notification.
If your return is approved for an exchange, we will mail the item for exchange within three (3) business days from the day of notification. You will be sent tracking information from us once the package is shipped.
If your return is approved for a refund, we will initiate a return to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policy.
The return of a qualifying purchase will result in the lost of points awarded on the purchase. The points will be deducted from the account during the return process. If points are not available, the points-to-cash equivalency will be deducted from the return amount owed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable. If you receive a notice for exchange, the cost of return shipping must be paid by you.
If you have any questions regarding our return policy, please submit them through the Contact Page.