Wholesale Buyer Policy
Last updated: March 30, 2020
CAREFULLY READ THE ENTIRE WHOLESALE BUYER POLICY TO ENSURE YOU ARE MAKING AN INFORMED DECISION. After reviewing the wholesale buyer policy thoroughly and you have questions, feel free to contact us for clarification. But we urge that you do not use Lena Dee’s as a wholesale supplier unless your understanding is clear and you agree with our guidelines.
These steps must be completed to receive wholesale pricing from Lena Dee’s;
- Complete the registration form (the button link to the registration form is at the bottom of this page),
- A copy of your business license or resell permit must be uploaded on the registration form or emailed to email@example.com,
- Wait for an email determining approval.
Lena Dee’s in turn will
- Acknowledge receipt of your account information by email
- Vet your licensure information for accuracy
- Notify you of approval or rejection by email
MINIMUM OPENING ORDER
Lena Dee’s requires the initial purchase of 240 units from all Wholesale Buyers. (Lena Dee’s reserves the right to change this minimum amount at any time)
The ‘CART PAGE’ shows sets of twelve. The minimum opening order is twenty (20) sets.
Lena Dee’s requires a minimum order of 180 units on all orders after the initial purchase. (Lena Dee’s reserves the right to change this minimum amount at any time)
The ‘CART PAGE’ shows sets of twelve. The minimum reorder is fifteen (15) sets.
All of our physical products are available to Wholesale Buyers, except the bargain bundles and the products on the Private Label product list. Any allowed product that is not on the Wholesale Buyer product list, will be added at your request.
Products must be purchased in sets of twelve (12).
This is your price per unit and price for the required set of twelve (12):
Bath Bars: unit cost of $3.75, a set of twelve (12): $45.00,
Bath Bars Signature Line: unit cost of $4.25, a set of twelve (12): $51.00
Lena Dee’s reserves the right to amend the cost and alter discounts.
Your resale price unit price (or price per unit in a bundle deal) MUST NOT exceed the unit price of Lena Dee’s. We will not tolerate such an action. If you wish to make more money per unit off of our products, please consider Private Labeling.
Here are the maximum resale unit prices allowed for Wholesale Buyers (DO NOT sell these products more than the cost indicated):
Bath Bars: $7.95
Bath Bars Signature Line: $9.95
PLACING AN ORDER
Click-on the words ‘Account SIGN IN‘ on the navigation menu. Using the information you created your account with, securely sign in to your account. The Wholesale Buyer Product List page will open (this is the only page a Wholesale Buyer can order from to receive products at a bulk discount.) Click on the ‘Add to cart’ button of the desired products needed to fulfill the minimum purchasing requirement (remember each click is 12 units). After all items are place in the cart, go to the cart page and then review the order for accuracy. If all is well, proceed to checkout. If you need someone to walk you through the initial order, please reach us through the contact page and leave a phone number with the area code (we will NOT text the instructions).
NOTE: If the minimum quantity requirement is not met, the purchase cannot be completed until the shopping cart is populated with the requirement of the rule.
The Customer will receive a full refund on any cancelled order, if the order status is marked ‘processing’.
The Customer will pay a restocking fee of $75 on any cancelled order, if the order status is marked ‘completed’.
If the order has been picked up for shipping, being delivered to a shipping facility or being shipped, no refund will be granted.
Lena Dee’s cannot guarantee the purity of any product once it has been shipped. With this in mind, we cannot restock, then resale any item. Therefore, Lena Dee’s will not accept returns.
The total cost of shipping is the responsibility of the Customer. International orders will be responsible for shipping cost, customs charges, duties and taxes.
The shipping cost will be calculated based on the weight of the order being shipped.
A handling fee of 0.9% will be calculated on the cart page. E.g. subtotal x .009 = handling fee.
All orders are shipped by FedEx or the United States Postal Services (U.S.P.S.) once the payment is cleared. An alternate service will be utilized if needed.
If you have a shipping contractor, please contact us with the information after your application has been approved.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email containing your tracking number(s), once your order has shipped. The tracking number will be active within 24 hours.
US orders can be received within 1-4 days from the time of shipment. International orders can take 4-10 days from the time of shipment. Holidays and weekends will set the delivery schedule back.
Please understand that the schedule above gives expected delivery dates. There can be many factors that can offset the expected delivery dates in which Lena Dee’s cannot control.
Lena Dee’s is not liable for any products that are damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
We strongly suggest that you save all packaging materials and damaged goods before filing a claim.
TERMS AND CONDITIONS